Frequently Asked Questions
What about security?
As outlined in our Privacy Statement, we take great care in safeguarding our customers' information. The server is safely housed in a state-of-the-art secure facility with power and internet backup. Your access is password protected and we will NEVER sell or share your information. As an added measure, we advise our customers to take appropriate measures with their own user accounts.
Are there termination fees?
No. We don't charge termination fees. If you want to cancel, you may do so by visiting My Account Page. The Bible Explorer™ is pay-as-you-go, with a low month-by-month subscription fee. No long-term contracts are necessary and there is no termination fee.
When is my Credit Card charged?
Your Credit Card is charged immediately upon signing up for monthly access. Your Credit Card will then be charged monthly on the same date each month. Accounts created on the 29th through 31st of the month will be billed on the first of the month.
What is your refund policy?
The Bible Explorer™ is a month-to-month, pay-as-you-go service so we don't provide refunds. You are billed every 30 days. You can cancel the service at any time and you won't be charged again. You won’t, however, be refunded for any charges already incurred during the month. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that.
When are downloads available?
Individual Documents and audio files will be available immediately for download upon purchase. You will have online access to downloads for a period of 14 days.
Is my privacy guaranteed?
Yes. We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Any information you give to The Bible Explorer™ will be held with the utmost care, and will not be used in ways to which you have not consented. See our Privacy Statement for more.
Do you provide phone support?
Yes. We encourage you to send us an email for a prompt reply. We also have a 24-hour phone number where you can leave messages. Due to the large volume of inquiries, there may be a considerable delay in responding to phone messages.
Privacy Statement and Policy
The Bible Explorer™ respects the privacy of our subscribers and customers. The purpose of this Privacy Statement is to provide you with information concerning our services, the types of information we are provided by third parties or obtain ourselves through your visits to our Website, how we use that information, whether we disclose the information provided to us to others, and the options you have with regard to the use and correction of that information. Our goal in handling personal information provided to us is to comply with applicable privacy laws worldwide and to offer users of our Website notice, choice, consent, security, data integrity, access, and enforcement with regard to personal information. Although legal requirements vary worldwide, The Bible Explorer’s goal is to provide protection for your personal information no matter where that information is collected, transferred, or retained.
Management of Personal Information
The Bible Explorer™ tries hard to keep personal information accurate and up-to-date. If you find that your personal information is not accurate, please let us know. The Bible Explorer™ will use best efforts to investigate your concerns after we receive your inquiry and make the necessary corrections, additions and/or deletions.
Disclosure of Personal information
The Bible Explorer™ discloses your personal information directly to you upon your request; provided, however, that we may reject all or part of your request when The Bible Explorer™ deems it appropriate at our sole discretion.
Cookies and WebBeacons
We may use “Cookies” and other tracking technologies such as web beacons. “Cookies” are small text files that are transferred to your computer’s hard disk by the website. The Bible Explorer’s cookies are used to identify a computer or browser, not to identify specific customer traits. If you do not want cookies in your browser, you may set your browser to reject cookies or to notify you when a website attempts to place a cookie in your browser.
WebBeacons (also referred to as GIF files, pixels or action tags) help The Bible Explorer™ recognize a unique cookie on your browser. We use this tool to compile aggregate information about you, and it is not personally identifiable. This information includes IP addresses, search terms, domain names, and browser types. We use this information to track usage and other patterns on our Websites. We may share this aggregate information with our partners or service providers.
Sharing Personal Information
The Bible Explorer™ may receive personally identifiable information either from you directly or from our partner or supplier who provides us with the personal information to fulfill a service to you on their behalf. In some circumstances, personal information that The Bible Explorer™ receives from you directly may be provided to our partners or suppliers in order for them to fulfill a service to us for your benefit or directly to you. We may also provide your information in order to register your purchase with the manufacturer or service provider for warranty, technical support or similar purposes.
The Bible Explorer™ also employs other companies to provide services to us in connection with your transaction. We do use companies to process credit card payments, deliver packages, send mail, analyze data, provide marketing aid and assistance, provide customer service, and otherwise provide services to us to enable us to serve you and enhance our services. These organizations may have access to personal information as required to permit them to perform their obligations to us. Personal information may be stored and processed in the United States or any other country in which The Bible Explorer™ or its affiliates, subsidiaries, agents or partners maintain offices, and you consent to any transfer of this information outside of the country in which you reside by your use of this site.
The Bible Explorer ™may be required to respond to subpoenas, court orders or be asked to respond to other legitimate requests for your personal information from appropriate law enforcement or governmental authorities. We will not provide you with notice of such requests. In such situations, we will release personally identifiable information to third parties when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information:
(a) to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena);
(b) to comply with all valid court orders or subpoenas;
(c) to protect the legal rights of The Bible Explorer,™ its employees and our users;
(d) when we believe it is needed for fraud protection and/or credit risk reduction; and/or,
(e) to protect the personal safety of our employees, agents, other users or the public in general.
The Bible Explorer™ also reserves the right to report to such entities any activities that we believe to be unlawful. Any such report of the activities outline in (a) through (e) will be made without prior notice to you, and you consent to such disclosure by us.
In the event The Bible Explorer™ merges with another entity, is acquired by another entity, or enters into a business combination with another entity, The Bible Explorer may be required to disclose some or all of your personally identifiable information to that entity to continue serving you.
The Bible Explorer™ is not in the business of selling, trading or renting personal information. We will not use or share your personally identifiable information with others except those individuals or entities which have a business relationship with The Bible Explorer.™
Children’s Privacy
This site is designed for adults and children alike. However, children may not purchase products or subscriptions, and our objective is not to collect personal information from children. We encourage anyone under the age of 13 to use this site with supervision by an adult. The Bible Explorer’s goal is to comply with applicable laws and regulations relating to collection and use of information from children, including the Children’s On-line Privacy Protection Act of the United States.
Security of Personal Information
Customers who buy through the The Bible Explorer™ system are shopping on a secure server which encrypts customer’s credit card information and passwords. This makes it difficult, if not impossible, for a third party to access or use your personal information in an unauthorized manner.
The Bible Explorer™ has developed its service with security as a top priority. We use firewalls to help prevent access to information in our system and Secure Socket Layers (“SSL”) to encrypt your personal information and protect it from disclosure, destruction, modification, or use.
Your Choices
You can decide whether or not to provide personal information to The Bible Explorer.™ However, if you do not provide personal information you may not be able to make purchases, enlist services or access certain offers or options that may be of benefit to you. At the time you provide your information, we will offer you a choice as to whether or not you wish to receive further communications about special offers, product information, or other marketing messages. We may provide this information to our business partners and suppliers. If you choose not to receive these communications, we will not use your personally identifiable information for this purpose.
You may choose to unsubscribe from notices of special offers described in the preceding paragraph. The Bible Explorer™ provides you with the ability to unsubscribe at any time by emailing us at remove@thebibleexplorer.com , or by following any “unsubscribe” link.
Changes to this Privacy Statement
The Bible Explorer™ may amend this Privacy Statement from time-to-time. We will notify you of such amendments or changes by updating the “Effective Date” at the top of this Privacy Statement.
The Bible Explorer™ Contact Information and Right of Access
If you would like to contact us with questions or comments concerning our Privacy Statement or if you feel your inquiry or request has not been addressed to your satisfaction, please contact The Bible Explorer’s Privacy Department
via e-mail privacy@thebibleexplorer.com or